Terms and Conditions

The following terms and conditions apply to all orders and transactions conducted on the ‘Noel Grimley Electrics Ltd’ website. Please read them carefully as we want to ensure that you fully understand the whole process from your order to delivery/collection and thereafter. We will treat each order you place as an offer by you to purchase the goods subject to these terms and conditions. We may amend these terms and conditions at any time. They do not affect your statutory rights. Every time you make a purchase through our website you will be required to accept our Terms and Conditions so to ensure your online shopping experience meets expectations, we would ask you to take a few minutes and read on.

Contract

Once an order is submitted and accepted, a contract is created: a binding sale contract between the retailer and the customer. At this point you will receive notification via email with your web order reservation number confirming your order and detailing your delivery or collection arrangements. Whilst we take the utmost care to ensure all details, descriptions and prices are correct at time of order mistakes can happen and incorrect information can be displayed (e.g. the price, description, or availability of a product you have ordered) Should this occur we will act immediately by cancelling your order, notifying you of the errors and refunding and charges already made.

Prices & Payment

All our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation. You’ll see all these in your Shopping Basket before you submit an order. Payment is deducted once an order is submitted.

Your credit card details are verified by Sage Pay secure gateway, which means that we do not have access to your credit card details at any point during the payment process.

We may use certain information that you provide to ensure that you are who you say you are. This will help to protect you, and use, from fraudulent activities.

Delivery

At present our delivery services are only available within Northern Ireland.

Our aim is to deliver your goods within 2-3 workings days of your order being accepted providing the itwm is in stock.  Where the item has to be ordered into stock by ourselves we aim to deliver within 14 days. On occassions certains products may be out of stock from our suppliers which will ultimely lengthen desired delivery times. However we will always update you throughout the order process either by email or telephone.  

Any items ordered will be delivered to the billing address as specified by you at the time of purchase. A valid signature is required upon delivery; at this point you will become responsible for the goods.

We will always do our best to always meet our delivery times, however there may arise an occasion when an item is out of stock or other unforeseen circumstances may cause a delay. Should this happen we will contact you immediately with an estimated delivery time; should this time be unsatisfactory we will offer you a full refund.

We also offer a recycling on delivery service with prices starting from just £5.00. For this fee we will take your old appliance away as well as disposing of any packaging your new delivery comes in. However, we can only take for recycling an appliance that’s disconnected and (if it’s a built-in model) is unfixed from your units.

IMPORTANT

It is your responsibility to check your goods upon delivery for shortages or damages and to make the delivery driver aware of any issues with your delivery. Any damage must be reported to us by phone or e-mail within 3 days of delivery.

Cancellation & Returns

If you wish to cancel your order prior to despatch, you must contact us either by phone or email.

If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to offer a refund or exchange providing the goods are returned unused, unopened, in original condition, complete with all packaging, in an "as new" condition and all accessories and leads including any free gifts, less any delivery and/or collection charges, this option is available for 14 days after delivery.

In the event where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer we can charge up to a 25% restocking fee.

Faulty Goods

In the unlikely event that your product develops a fault within 28 days of receipt, please contact us to arrange return and inspection. We will usually exchange or refund the item provided it is still 'as new' and the fault has not been caused by accident, misuse, or neglect.

Complaints

We strive to offer the highest standard of service to our customers but if you feel you have not received this during your shopping experience with us then we would welcome the opportunity to discuss any queries or issues with you. Please contact any of our sales staff either by email or phone and we will ensure to resolve any problems in a prompt and satisfactory manner.

0% FINANCE AVAILABLE - ZERO DEPOSIT REQUIRED
Noel Grimley Electrics

Andersonstown Branch
176 Andersonstown Road
Belfast
BT11 9BZ
Tel: 02890 615327

Donegall Road Branch
450 Donegall Road
Belfast
BT12 6HS
Tel: 02890 311522

Mon: 9am - 5.30pm
Tue: 9am - 5.30pm
Wed: 9am - 5.30pm
Thu: 9am - 8:30pm
Fri: 9am - 5.30pm
Sat: 9am - 5:30pm
Sun: Closed

Company Registration: NI 12573
Place of Registration: Northern Ireland
VAT No. GB 331 8872 46

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