Introduction
We at Noel Grimley Electrics Ltd value our customers which means looking after your personal data in a way that you can feel confident and secure in understanding how we use it to improve and enhance your shopping experience with us.
Overview
This Privacy Policy is designed to show how we at Noel Grimley Electrics Ltd use and protect your personal information. It aims to helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information.
Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our "Services").
Information we Collect
- Personal details such as your name, address, date of birth, email address, phone number and other contact information Transaction information, such as the product you purchased, its price, your method of payment and your payment details.
- When applying for finance options offered we may have to ask for information like your employment details, yearly income, and information taken from identification documents like your passport or driving licence.
- Your account information – such as dates of payments owed and received, forms of payments, this could include cash, credit or finance, details of the goods that you purchased or returned, and any other information related to your account
- Phone numbers, email addresses which you supply us with when using our company services either by purchasing goods, returning goods, contacting us for information or arranging other add on services example installations and repairs.
Online Information : When visiting our online shop or other social media formats we control
- Account information, like your username, password, and other identifiers or credentials you use to access our online services or to buy our products and services, details of your shopping preferences, such as your favourite brands and products, as well as which of our stores you prefer to shop in
- Details of your visits to the Website
- IP address and cookie data
- Information that you provide in your dealings with us. This includes when you register to use our online services, or when you subscribe to our services or request further services and/or information from us.
How to we use your information
Contractual Relationship / Legal Obligation
- Allows us to process your orders and payments or to give you a refund.
- To contact you concerning your order status, arrange a deliver and provide any additional information which may be relevant to your order ie – warranty information, product care, installation etc
- To allow you to take advantage of instore or mail order credit facilities we offer via a third party
- To update you with changes to any terms, conditions or company policies
- Lastly to provide you with customer service and complaints procedures.
Where you have provided consent
We may in the future wish to communicate with you about our products and services, competitions, offers, promotions or special events but only where you have clearly given your consent and where we think it would be of interest and benefit to you.
Where there is a Legitimate Interest
As a Company we are often required to process your personal data in order to carry out certain tasks relating to our business activities. Use of data her would include
- providing customer support and to respond to, and communicate with you about your requests
- To contact you if we need to obtain or provide additional information
- To check our records are right and to check every now and then that you’re happy and satisfied (e.g. customer surveys).
- For marketing activities (other than where we rely on your consent) e.g. marketing permissions captured during the course of a sale, personalising marketing messages through social media and other third party platforms;
- To comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request)
- To send communications to you about your orders, purchases or accounts and bill you for using our products or services
- To help us understand more about you as a customer, the products and services you use, the way you use them and how you shop across the company, so we can serve you better
- Improve the content and appearance of the Website and to make sure that content is presented in the most effective manner for you
- To operate, evaluate and improve our business, including the development of new products and services; to determine the effectiveness of our sales, marketing and advertising; and the analysis and improvement of our products, offers, promotions, and Online Services and other technologies
- Where you fail to repay what you owe Us or return our property, we may need to trace your whereabouts (sometimes using a tracing Agent) in order to recover payment or reclaim property. This might be carried out by a third Party debt recovery agent on our behalf
- To protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
- For network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access.
Where it is in your Vital Interest
In certain circumstances it is in your vital interests for us to process your personal information. We may need to contact you if there are any urgent safety or product recall notices or where we otherwise reasonably believe that the processing of your personal information will prevent or reduce any potential harm to you.
Who we share your information with
In general, the extent to which we share your information is limited to only those situations where it either helps provide a better service to you or we are required to do so. Examples include
When we need to work with a third party or core service provider, for example Manufacturers, Service & Repair agents, marketing or IT service providers. Each provider is carefully selected, and we only pass on the information required for them to perform that service on our behalf; they cannot use your data for any other purpose e.g. their own marketing purposes and a separate data protect agreement will be in place where applicable.
When you apply for credit or purchase an insurance product we'll pass on your information to trusted third party partners responsible for these products. Please note we act as a credit broker and not as a lender in respect of our insurance products credit facility.
If required to by law, under any code of practice by which we are bound or we're asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions
Information may also be shared with fraud prevention agencies to prevent fraudulent claims
If we need to do so in order to exercise or protect our legal rights, users, systems and services
In response to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.
With emergency services (if you make an emergency call), including your approximate location